Shipping & Returns Policy

Welcome to CORTINA, bring color to your Home!

We're delighted to welcome you to the world of sophistication and style at Cortina. Your satisfaction is our utmost priority, and we're committed to ensuring your shopping experience is as enjoyable as it is seamless. Please take a moment to acquaint yourself with our updated Return and Exchange Policy, meticulously designed to guarantee your peace of mind throughout your shopping journey.

Understanding the Terms

Let's break down some key terms:

• We/Us/Cortina: That's us – the dedicated team at CORTINA, based in India.
• Goods: The fabulous items awaiting your discovery on our platform.
• Orders: Your gracious requests to acquire Goods from us.
• Service: Our user-friendly website, bringing the magic of Cortina right to your fingertips.
• Website: Your gateway to treasures at https://www.cortinaindia.com.
• You: The wonderful individual or esteemed company using our Service.

Our Generous Return Policy

Your happiness is our priority. Whether you seek repair, replacement, return, or exchange, our flexible policy has you covered. Explore the realms of RETURNS, REFUNDS, and EXCHANGES, all guided by the terms below.

Please Note: Returns/Exchanges can be requested only once per Order.

Refunds Made Easy

To request a refund, simply raise a return request within 7 working days from the delivery date. Find the Return/Exchange button on the Home Page Footer, under Customer Service.

To be eligible, ensure:

• The product is in its original packaging.
• It hasn't been used or damaged.
• This is your first return/exchange for the product/order.
• The original tags are still attached.
• You have the receipt or proof of purchase.

Please note the following carefully: 

• Returns/Exchanges can be requested only once per Order.
• Custom Orders also cannot be returned and must be Prepaid only.
• For Cash on Delivery (COD) orders, the processing of returns, exchanges, or refunds will commence once we receive the payment from our Shipping Partner. Please note that this procedure may take up to 21 days from the date of the delivery. We appreciate your patience and understanding.
• A charge of Rs 200 or 10% of the product cost, whichever is lower, will be applied for each return/exchange against each Order ID.
• Cortina reserves the right to refuse returns, refunds, or exchanges for all requests.

Once we receive your product, our experts will carefully inspect it and process your refund. The money will be returned to your original online payment method, and for COD orders, the refund will be credited as a gift card.

Embrace the Exchange

Need a change of Size or Color? We're here to accommodate! You've got 7 days to request an exchange.

Please Note: Returns/Exchanges can be requested only once per Order.

To be eligible, ensure:

• The product is still in its original packaging.
• This is your first return/exchange for the product/order.
• It's in pristine condition, not used (installed) or damaged.
• The original tags are still attached.
• You have the receipt or proof of purchase.

Please note the following carefully: 

• Custom Orders also cannot be exchanged and must be Prepaid only.
• Items purchased on Discounted rates will be Exchanged at Prevailing Discount rates and not on Original Discount Rates.
• A charge of Rs 200 or 10% of the product cost, whichever is lower, will be applied for each return/exchange against each Order ID.
• For Cash on Delivery (COD) orders, the processing of returns, exchanges, or refunds will commence once we receive the payment from our Shipping Partner. Please note that this procedure may take up to 21 days from the date of the delivery. We appreciate your patience and understanding. Cortina reserves the right to refuse returns, refunds, or exchanges for all requests.

Once we receive the item and confirm its condition, your exchange will be on its way.

Additional Points for Your Peace of Mind

Manufacturing Defects: If you spot any manufacturing defects within 7 days of receiving the package, don't install the product. Email us at care@drapestory.com with the order number and photos of defects, and we'll arrange a replacement or refund if genuine.

Warranty: Enjoy a 1-year warranty against misprints, fading, pilling, and color bleeding on fabric items. Follow care instructions and reach out to us at care@drapestory.com with photos if you need help.

Wrong Product or Size: We're here to fix it! Email us within seven days of receiving items that don't match your order or if you've entered the wrong size. We'll arrange replacements or assist you.

At Cortina, we're dedicated to your satisfaction. Your confidence in us propels us forward. So, shop with delight, knowing that we're here to ensure your journey with us is as delightful as the products you love. Happy shopping!

Expect updates on your return status via email, phone, and SMS, provided we have your contact info.